Refund policy

 

1. Returns

• Items can be returned within 14–30 days of purchase (check receipt for exact window).
• Products must be unused, unwashed, and in original condition with tags intact.
• Sale or clearance items may be non-returnable.

2. Refunds

• Refunds are issued to the original payment method.
• Shipping fees are usually non-refundable, unless the return is due to a store error (wrong or defective item).

3. Exchanges

• Exchanges are allowed for size or color, subject to stock availability.
• If the desired item is out of stock, a refund may be offered instead.

4. How to Return

• Returns can be made in-store or via mail, depending on the boutique’s policy.
• For mail returns, customers may be responsible for return shipping costs unless otherwise stated.

5. Defective or Wrong Items

• If an item arrives damaged, defective, or incorrect, contact customer service within 7 days to arrange a full refund or replacement.

6. Contact Information

• Include the boutique’s email, phone number, or website form for return requests.